Refund policy

Eligibility

Paid programme fees may be refunded when cancellation rules below are met. Informational prices on this website are not charges; refunds apply only after an invoice has been paid under a confirmed enrolment.

Timeframe

Full refund requests must be received in writing at least fourteen (14) days before the published start date of a live cohort or intensive. Self-paced Signal Desk purchases may be refunded within seven (7) days of purchase if fewer than two modules have been accessed.

Full and partial refunds

Cancellations inside the fourteen-day window but before the first live session may receive a partial refund of 50% to cover preparation costs. After the first live session begins, fees are generally non-refundable except where required by law or where Vector Service Core Click cancels the programme.

Non-refundable items

Third-party venue fees already committed for Field Intensives, printed materials already shipped, and bespoke dataset preparation for Committee Pack engagements are non-refundable once work has started.

Process

Email hello@vector-servicecore.click with your full name, programme name, invoice number, and reason for the request. We confirm receipt within two working days.

Processing time and method

Approved refunds are issued to the original payment method within fourteen (14) working days of approval.

Cancellation by us

If we cancel or materially reschedule a programme, you may transfer to a later intake or receive a full refund of fees paid for the affected programme.

Exceptions

We may consider compassionate exceptions at our discretion. Statutory consumer rights in the United Kingdom remain unaffected.

Contact for refund requests

079 5503 3455 · hello@vector-servicecore.click